Laowai Support
This page is for the Laowai app for iPhone and iPad. The Laowai School website is a separate service.
iPhone Duo support
Laowai 5.3.7 supports iPhone Duo’s outer and inner displays, with layouts for each screen. Update Laowai from the App Store to use the released version.
If something looks wrong on Duo, tell us which display you were using and what you were doing when it happened. Use the support options below to report it.
Contact support
Open Profile → Settings → Contact Support in the app. Replies appear in the same support chat.
For a bug, shake your iPhone or iPad anywhere in Laowai. Add a short explanation, review or remove the screenshot and technical details, then tap Send report.
What to include
- a short description and the steps that reproduce the problem;
- what you expected and what happened instead;
- for iPhone Duo layout issues, whether you were using the outer or inner display and whether you changed displays before the problem appeared;
- for sync issues, whether iCloud or account sign-in is enabled.
The shake report can include app/device diagnostics automatically, so you do not need to copy version numbers by hand.
Privacy
Support messages are stored in Firebase only to handle your request. See the separate Laowai Privacy Policy.